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The Topics Include


In the simulated environment of CHARMS, the impact of team actions is reported in concrete terms through the movement of performance indicators and their interrelationships which reflect the overall health of the organization. These include:

  • Quality of Worklife

  • Absenteeism

  • Employee and Staff Retention

  • Customer Satisfaction

  • Employee Productivity

  • Job Demands vs. Skill Levels

  • Quality Improvement

  • Internal Control

  • The Bottom-Line (Profit and Loss)