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Emeritus
Professor William J. Wasmuth is a Cornell Faculty member
who has developed three management simulations, including
CHARMS. He has written three textbooks in human
resources management, effective supervision, and
organizational strategies for managing change. He has
also conducted the CHARMS program world-wide in eleven
countries and has trained others to be CHARMS
coordinators in Denmark, France, New Zealand, and the
United States.
Program Availability
Although the setting of CHARMS is in the hospitality service
industry it is very applicable for profit, non-profit, and academic settings.
Due to the complexity of CHARMS, it is only available initially on established
sites coordinated by licensed trainers. Such trainers, having first
experienced CHARMS as a participant, subsequently undergo two additional training
of trainer sessions to master content and process issues. Organizations
which utilize this training of trainers approach can thereby multiply their
human resources skills and management development benefits as well as generate
income by becoming a licensed provider of CHARMS.
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