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Through an interactive and innovative
service industry simulation, CHARMS develops managers'
ability to think strategically. Participants, working in
teams, are given the opportunity to integrate human
resources policies and decisions with marketing,
production, and finance to improve organizational
performance.
The program compresses into twenty hours the operational
and financial results of managing a hospitality
organization over one year. The participants receive
immediate feedback on the effectiveness of their short
run and long run decisions.
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